Business matchmaking services

Dolphin Software AS

Address , -
Web Address
Country Norway
Business Description
Dolphin Software was founded in 1989 and is one of the leading companies in the Scandinavian call centre industry. We help medium and large size businesses deliver superior customer service based on high performance software. Product overview HotVoice ? an open, scaleable and standards based IVR platform for computer telephony applications. Key features are: a Windows based tool for rapid application development, IVR, fax and advanced call control features, IP telephony, speech recognition and text-to-speech capabilities, database connectivity, web, e-mail and SMS communication. The platform also contains an embedded VoiceXML browser. HotVoice® has a complete set of operation and maintenance tools for continuous 24/7 operations. Dolphin CDS (Contact Distribution System) ? a multi channel contact centre solution handling telephony, email, chat, web, fax, letters and SMS. Dolphin CDS? key features include universal queue, skills based routing, callback, web/home agents (thin clients), integration with CRM systems, an SQL database for logging and reporting, a predictive dialer for outbound telephony, integration with workforce management systems and co-browsing.
Key Words call center,contact center,speech recognition,call steering,ivr,self service
Created: 2007-10-25 12:00:00 am Last Update: 2012-02-26 10:20:17 pm by eMatch ID: 6476